Effective Date: October 7, 2025
Company Name: Teron LLC
Website: www.teron.shop
Email: help@teron.shop
Phone: +1 (619) 588-4099
Address: 1782 Bacon St, San Diego, CA 92107, United States

1. Overview

At Teron.shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy outlines your rights and our process for returns, exchanges, and refunds.

2. Return Eligibility

You can request a return or exchange within 3 days of receiving your order, provided that:

  • The item is unused, undamaged, and in its original packaging.
  • All original tags, manuals, and accessories are included.
  • Proof of purchase (order confirmation or invoice) is provided.

Items that show signs of wear, misuse, or modification will not be eligible for return.

3. Non-Returnable Items

Certain items cannot be returned for safety or hygiene reasons, including:

  • Opened or used electronic products.
  • Fitness gear that has been worn or tested.
  • Custom or personalized items.
  • Gift cards and downloadable software.

4. Return Process

To initiate a return:

  1. Contact us at help@teron.shop with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the product back to the provided address (customer is responsible for return shipping costs unless the item is defective).

Once your item is received and inspected, we’ll notify you of your refund approval status.

5. Refunds

If your return is approved, a refund will be issued within 3–7 business days to your original payment method.
Please note:

  • Shipping fees are non-refundable.
  • Refunds may take additional time to appear depending on your bank or card provider.

6. Damaged or Defective Products

If you receive a damaged or faulty product, please contact us immediately at help@teron.shop with photos or videos of the issue. We will either send a replacement or issue a full refund — at no extra cost to you.

7. Order Cancellations

Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible as the order may have already been processed or shipped.

8. Need Help?

If you have questions about your return or refund, our support team is always ready to assist you:

📧 Email: help@teron.shop
📞 Phone: +1 (619) 588-4099
🏢 Address: 1782 Bacon St, San Diego, CA 92107, United States